Return & Refund Policy

At GR Chopra and Company, we stand behind every product we sell. Your satisfaction is our priority.

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🔄 Return Policy

Eligibility for Returns

• Returns are accepted within 7 days of delivery
• Product must be unused and in original packaging
• All original accessories and parts must be included
• Proof of purchase (order number) required

How to Initiate a Return

1. WhatsApp us at +91 9997730384 within 7 days of delivery
2. Share your order number and reason for return
3. Share photos/video of the product condition
4. Our team will respond within 24 hours with return instructions

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💰 Refund Policy

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us on WhatsApp within 48 hours of delivery with photos/video
• We will arrange a replacement or full refund — your choice
• Replacement dispatched within 3-5 working days
• Full refund processed within 5-7 working days

Change of Mind Returns

• Returns accepted within 7 days if product is unused and in original packaging
• Refund processed after product is received and inspected
• Return shipping cost borne by the customer
• Refund amount: Product price minus original shipping cost

Wrong Product Delivered

• Contact us within 48 hours of delivery
• We will arrange pickup and send the correct product at no extra cost

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📦 Refund Timeline

Refund Method	Timeline
UPI / Bank Transfer	3-5 working days
Credit/Debit Card	5-7 working days
Original Payment Method	5-7 working days

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❌ Non-Returnable Items

• Products damaged due to misuse or improper assembly
• Products returned after 7 days of delivery
• Products without original packaging
• Custom or bulk orders (contact us before ordering for custom requirements)

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📞 Contact Us for Returns

📱 WhatsApp: +91 9997730384 (Fastest response)
📧 Email: grchopraandcompany@gmail.com
🕐 Response time: Within 24 hours

GR Chopra and Company — ISO Certified | Make in India | Trusted by IRCTC