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View compareReturn & Refund Policy
Return & Refund Policy
At GR Chopra and Company, we stand behind every product we sell. Your satisfaction is our priority.
🔄 Return Policy
Eligibility for Returns
- Returns are accepted within 7 days of delivery
- Product must be unused and in original packaging
- All original accessories and parts must be included
- Proof of purchase (order number) required
How to Initiate a Return
- WhatsApp us at +91 9997730384 within 7 days of delivery
- Share your order number and reason for return
- Share photos/video of the product condition
- Our team will respond within 24 hours with return instructions
💰 Refund Policy
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us on WhatsApp within 48 hours of delivery with photos/video
- We will arrange a replacement or full refund — your choice
- Replacement dispatched within 3-5 working days
- Full refund processed within 5-7 working days
Change of Mind Returns
- Returns accepted within 7 days if product is unused and in original packaging
- Refund processed after product is received and inspected
- Return shipping cost borne by the customer
- Refund amount: Product price minus original shipping cost
Wrong Product Delivered
- Contact us within 48 hours of delivery
- We will arrange pickup and send the correct product at no extra cost
📦 Refund Timeline
| Refund Method | Timeline |
|---|---|
| UPI / Bank Transfer | 3-5 working days |
| Credit/Debit Card | 5-7 working days |
| Original Payment Method | 5-7 working days |
❌ Non-Returnable Items
- Products damaged due to misuse or improper assembly
- Products returned after 7 days of delivery
- Products without original packaging
- Custom or bulk orders (contact us before ordering for custom requirements)
📞 Contact Us for Returns
📱 WhatsApp: +91 9997730384 (Fastest response)
📧 Email: grchopraandcompany@gmail.com
🕐 Response time: Within 24 hours
GR Chopra and Company — ISO Certified | Make in India | Trusted by IRCTC
