Refund policy

Return & Refund Policy – GR Chopra and Company

At GR Chopra and Company, we are committed to delivering premium quality outdoor umbrellas, gazebos, furniture, and swings. We value your satisfaction and strive to ensure a smooth and transparent return and refund process.

1. Return Period

Customers may return a product within 10 days of receiving it, provided that:

The item is in original condition without any damage caused by the customer.
It is returned in proper packaging to avoid damage during transit.

2. Eligibility for Return

Returns are accepted only if:

The product was delivered damaged due to our handling.
The damage is reported within 10 days of delivery.
The item is returned in its original packaging, including all components and accessories.

3. Replacement Policy

Replacements are available in the following cases:

The customer wishes to change the article or color, subject to product availability.
The replacement request is made within the 10-day period.
Additional shipping charges may apply based on the reason for exchange.

4. Refund Policy

A full refund will be issued only if:

The product was received damaged due to a mistake on our end.
Proof of damage is submitted (such as clear photographs) within the return window.
The product is returned in the same condition it was received.

Note: No refunds will be processed for items damaged due to customer misuse or improper return handling. Refunds will be processed within 4–7 business days.

5. How to Initiate a Return, Refund, or Replacement

To initiate a return or request a refund or replacement, please contact us with your order details and photographs (if applicable) at:

📞 Phone: 9997730384
📧 Email: grchopraandcompany@gmail.com

Our customer support team will assist you throughout the process.